Columbia, MD-based performance marketing agency under Dentsu, specializing in CRM, data, and personalized customer experience.

118 case studies

M.J. Bale

Personalization

Fashion

201-500 Employees

N/A

Sydney, Australia

N/A

• 27% conversion rate increase
• $34000 in new revenue generated

Migros

Web Development, Data & Analytics

Retail

10K+ Employees

N/A

Zurich, Switzerland

N/A

• 1+ million products maintained and managed
• 33000+ product labels printed daily

Build-A-Bear Workshop

CRM, Customer Data Platform

Retail

5K-10K Employees

N/A

St. Louis, MO

N/A

• 20+ million loyalty records converted to new system
• #1 largest retail implementation for Salesforce Loyalty Management

Novo Nordisk

Customer Data Platform, Data & Analytics

Pharma

10K+ Employees

N/A

Bagsvaerd, Denmark

N/A

• 310+ conversions for two initial use cases
• 23% Click-to-Open-Rate (CTOR) for sample retention audiences

Carglass

YouTube Advertising, Media Mix Modeling

Automotive

10K+ Employees

N/A

Egham, United Kingdom

N/A

• 1,125 more appointments attributed to YouTube campaign
• 85% assisted name recognition

Dyreparken

CRM, Marketing Automation, Personalization

Entertainment

501-1K Employees

N/A

Kristiansand, Norway

N/A

• 7.9% conversion rate on messages selling unsold seats during high season
• 3.5% conversion rate on cross/up-sell messages after purchase

World Wildlife Fund

CRO, UX Recommendations

Non Profit

1K-5K Employees

N/A

Washington, DC

N/A

• 87% conversion uplift (desktop) from donation amount reordering
• 31% click-through rate increase (desktop) from contextual emotional messaging

Emmi

Web Development, Web Design

Food & Beverage

10K+ Employees

N/A

Lucerne, Switzerland

N/A

• 14 countries supported with multi-site platform
• 60 separate brands with separate themes

Royal Brunei Airlines

Data & Analytics, PPC

Travel

1K-5K Employees

N/A

Bandar Seri Begawan, Brunei

N/A

• 5.87% conversion rate
• 37% higher click-through rates (CTR)

Denny's

CRM, Marketing Automation

Restaurant

1K-5K Employees

N/A

Spartanburg, SC

N/A

• 7 systems integrated and launched
• 30+ cross-partner and cross-functional contributors

Swisscard

Data & Analytics, Customer Data Platform

Finance

501-1K Employees

N/A

Horgen, Switzerland

N/A

• > 40k fully identified end-to-end customer journeys within the first six months
• 73% attribution accuracy from first touchpoint to qualified application

Clarins

eCommerce Optimization, App Development

Beauty

5K-10K Employees

N/A

Paris, France

N/A

• 4.7 rating on Apple Store for the new app (UK)
• 30% of loyal customers adopted the mobile app (UK)

Party City

eCommerce Optimization, Web Development, Personalization

Retail

5K-10K Employees

N/A

Woodcliff Lake, NJ

N/A

• 50% lower website operational maintenance effort after go-live
• 60% of customers started using ShopPay

Dr. Barbara Sturm

Programmatic Advertising, CRM

Skincare

51-200 Employees

N/A

Düsseldorf, Germany

N/A

• 94% increase in year-over-year Q4 revenue

University of Kansas Health System

Web Development, UX Recommendations, Platform Implementation

Healthcare

10K+ Employees

N/A

Kansas City, KS

N/A

• 12,000+ employees served across Kansas

Funding Circle

Platform Implementation, Marketing Automation

Finance

501-1K Employees

N/A

London, United Kingdom

N/A

• 40 hours per week time-saving on underwriting operations

CHOICE

Personalization, Customer Data Platform

Non Profit

51-200 Employees

N/A

Sydney, Australia

N/A

• 36% improvement in clicks and engagement rates over 6-week trial

American Heart Association

Data & Analytics, Customer Data Platform

Non Profit

1K-5K Employees

N/A

Dallas, TX

N/A

• 127M+ transactions processed for identity resolution

R.M. Williams

Marketing Automation, Customer Data Platform, Email Marketing

Fashion

501-1K Employees

N/A

Adelaide, Australia

N/A

• $170k in 3 months

Pret A Manger

eCommerce Optimization, Web Development

Restaurant

10K+ Employees

N/A

London, United Kingdom

N/A

• 3 international transactional websites

KUKA

Web Design, Marketing Automation, Content Marketing

Robotics

10K+ Employees

N/A

Augsburg, Germany

N/A

• 9x higher newsletter attribution rate

DA Direkt

Web Design, Branding, UX Recommendations

Insurance

1K-5K Employees

N/A

Nuremberg, Germany

N/A

• 12% higher conversion rate (validated through A/B testing)