Frequently asked questions

It means the client named in that specific case study confirmed, directly, that the results are accurate. It doesn't mean the client wrote anything or endorsed the agency generally — just that they clicked one button confirming that one case study. Full details on the Verified page.

An agency requests verification for a case study and provides the client's work email. OpenServed reviews the request, then emails the client a link with two buttons: "Confirm this is accurate" or "This isn't accurate." That's the entire client-side flow — no account, no form, no writing required.

The verification email goes to the work-email domain of the client's own website, and every request is reviewed before it goes out. An agency can't send it to itself or approve its own request.

No. Changing anything about the engagement itself — the results, the client, the services, the source link — revokes the badge, and the agency has to request verification again. Purely cosmetic changes, like swapping the image, don't affect it.

Yes. Claiming and managing an agency profile is free.

Search for your agency, open its profile, and use the claim link. We verify ownership through your company's own email domain before granting access to manage the listing.

Unverified claims are shown as the agency submitted them, and it's always worth checking the "View original source" link on any case study to see where it came from. If something looks wrong, reach out and let us know.