Porcello Law Offices
Results
Client-verified- 12 new cases in the first few months (about 4 additional cases per month)
Industry
Law Firm
Employees
11-50
Location
Salem, MA
Services
Virtual Receptionist
Duration
N/A
Budget
N/A
“Since we started with Smith.ai, we've gotten 12 cases. We wouldn't have gotten those cases unless Smith.ai had answered the phone, and they do a great job, and our clients tell us that as well. - Jean Porcello-Giusto, Porcello Law Offices”
Problem
Porcello Law Offices, a Massachusetts family law firm built on responsiveness, was missing a growing number of calls after 6 p.m., early in the morning and on weekends. The missed calls undermined its promise of attentiveness and left potential and current clients without support.
Solution
Smith.ai provided 24/7 after-hours call answering by virtual receptionists with family-law-tailored screening and intake, conflict-checking support, instant email summaries of each call, and appointment booking. The firm picked up 12 new cases in the first few months.