Trusted Hearts
Results
Client-verified- Private-pay inquiries up 5x
- 3-5 minute response to every inquiry by chat, email or phone
- 25%+ conversion rate
- #1 local search ranking
Industry
Senior Care
Employees
N/A
Location
N/A
Services
Web Design, Local SEO, Lead Generation
Duration
N/A
Budget
N/A
Problem
Trusted Hearts wanted to grow strategically, especially its private-pay business, but ran on paper-based processes with no structured system for handling prospective clients. Private-pay inquiries were under 2% of the mix, response times weren't even measurable, and its website and search presence didn't show it could compete with larger national providers.
Solution
Home Care Marketing Pros rebuilt the agency's website from the ground up with local SEO (service pages, location pages and technical fundamentals), and replaced the paper process with a single system that captures every chat, email and phone inquiry the moment it arrives, routes it automatically and keeps follow-up consistent.